Wholesale orders must be a minimum of AU $350 ex GST. Payment is required prior to the dispatch of goods.
We ship via TNT Express or Australia Post, depending on your selection. We offer free shipping on orders over $500 (ex. GST) within NSW or $25 flat rate for NSW orders under $500 (ex GST). Orders shipping outside these zones incur a flat rate of $25. Orders will be dispatched within five working days of payment clearing.
AUTHORITY TO LEAVE – DUE TO THE HIGH COST OF REDELIVERY, WE GIVE AUTHORITY TO LEAVE ALL PACKAGES. PLEASE ENSURE SOMEONE IS AVAILABLE TO RECEIVE YOUR ORDER AS WE CANNOT BE HELD LIABLE FOR STOLEN OR DAMAGED PACKAGES.
RETURNS & CANCELLATIONS
Return of faulty/broken items should occur within 5 days of receiving them. To report an issue, please email the details of the damage and an image to email@example.com and quote your invoice number. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the order has been paid for. We do not accept return of unsold goods or change of mind.
All Deva Cacao products are handmade and hand wrapped, therefore some minor variations in weight can occur which is not considered a fault.
SHELF LIFE & STORAGE
Deva Cacao chocolate has a shelf life of nine months when stored correctly. We use real ingredients without adding any preservatives, stabilisers or numbers and our chocolate can be heat sensitive. All stock should be stored at or below 25 degrees, in a dry place, away from direct sunlight. We do not recommend storing our chocolate in the fridge due to moisture issues – air-conditioning is more appropriate for temperature regulation. Chocolate stored outside these conditions cannot be returned.
Because we work with two different retail industries (health food/independent supermarket and gifting/homewares) we offer two different RRPs to cater for the different mark-up of each industry. Both industries pay the same wholesale price. The prices on our retail website are in between these two RRPs as we feel it’s the fairest outcome for everyone. Please keep in mind that retail customer who purchases from our website also pay $12 shipping if the order is under $75.
Please note as a Deva Cacao stockist you do not automatically receive exclusivity in your area and without a written agreement, we cannot guarantee exclusivity. If you would like to stock Deva Cacao exclusively please read the below terms and contact us at to apply.
You are responsible for:
- Notifying us that you would like to stock our product exclusively within your area.
- Ensuring that all store locations (postcodes) you wish to have exclusivity for are included on your application (you must have stores within all identified locations). If you move location you must inform us in writing at firstname.lastname@example.org. Please note that moving to a new area may impact your exclusivity arrangement with us.
- Spending a minimum of AU $700 (ex. GST) across our range every 90 days per shopfront.
Please note, if you are a new stockist and wish to apply for exclusivity with your first order a minimum spend of AU $500 (ex. GST) applies to that order. We cannot provide exclusivity for online retail stores.
We try to ship your order out as soon as possible. In stock items will usually ship within two working days however due to the perishable nature of our product we may be required to make some of your order. In this case orders will be dispatched within five working days.
Prices shown on price lists and online are exclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our price list.
Deva Cacao products may not be distributed through any physical or online marketplaces, including eBay, Etsy etc.
All orders are to be paid prior to dispatch. Order will be prioritised in order of payments clearing.
Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid.
We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.
COPYRIGHT & INTELLECTUAL MATERIAL
All Deva Cacao product images and product copy are subject to copyright and are the property of Deva Cacao. Approved Deva Cacao stockists are welcome to use any of the images on our website for the purpose of promoting the product/s.
AGREEMENT OF TERMS
By placing an order with Deva Cacao you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended, they will be effective immediately.